Frequently Asked Questions
Everything you need to know about your Elwood order.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 10-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that final sale items are not eligible for return.
How should I care for my Elwood garments?
To maintain the quality of our premium fabrics, we recommend machine washing cold with like colors and tumble drying on low or hanging to dry.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I change or cancel my order after it's placed?
Because we process orders quickly, we can only make changes or cancellations within 60 minutes of the order being placed. Please contact support immediately.